Support

Getting data in

Where does weight come from?

From any scale that writes to Apple Health (Withings, Eufy, Renpho and the like), once you have connected Health in Settings. Health wakes the app when a new reading lands, so it is usually there before you open the app. You can also type a weight on the Weight screen; typed weights are written back to Health.

My scale's reading has not shown up.

Open the Health app and check the reading is there first; if the scale's own app has not synced, nothing can read it. Then Settings → Apple Health → Sync now. If the weight is in Health and still missing here, make sure FitMaxx has permission to read Body Mass under Health → Sharing → Apps.

Sleep, steps, heart rate, workouts

All read from Apple Health, so a watch or any app that writes to Health counts. FitMaxx never grades any of them; it states the change over eight weeks.

Food logged in another app

Daily calorie and macro totals other apps write to Health are read and shown as one row on the Food tab, so the day's total is right whichever app you logged in.

Reading a lab report

Blood work → Read a lab report PDF, then pick the file from Files. The results come back as the report prints them, for you to check and correct before saving. The biological-age estimate needs a date of birth in Settings and is offered from 18. It is an estimate from a published formula, not a diagnosis.

Fasting

Is there a limit on how long a fast can be?

No. The timer runs until you end it. The app never nudges you to fast longer or to beat a previous fast, and it never will.

What happens when a fast ends?

The app offers to log the meal that breaks it. It is an offer, not a redirect; "Not now" is right there.

Account and data

How do I delete my account?

Settings → Delete my account. Every record, photo and PDF tied to the account is removed at once. Apple Health keeps what it already has, because that lives on your phone. This cannot be undone.

Can I get my data out?

Email danoph@gmail.com from the address on your account and you will get an export of everything stored.

Does anything leave the app?

A meal photo or a lab PDF goes to an AI model to be read, when you use those features, and a barcode number is looked up in Open Food Facts. Nothing else. The privacy policy is the full list.

Reminders

On from the start: the app asks once, when it is first set up, and each kind has its own switch under Health → Settings → Notifications. They are planned on the phone, and nothing outside it knows a reminder exists. If iOS has notifications off for the app, Settings names the switch to flip.

Friends

How do I add a friend?

Friends → Enter a code, with the eight-character code from their Settings → Invite, or open the link they sent. A friend is mutual: they ask, you accept, or the other way round. Nobody is suggested and nothing is searchable.

What do friends see?

Your first name, your streak, and this week's counts of days logged, workouts and days you met your own protein target, on a shared board. In Activity, each workout you save, the consistency milestones you reach, and any card you post to them from a share button - which is the only way a weight or a meal is ever shown. Never your doses, photos, sleep or blood work, and nothing about how long a fast ran.

Can I share less?

Settings → Friends & sharing has a switch for each of workouts, protein-target days, milestones, lift records and posted cards. A switch turned off hides the past too. Hold a friend on the Friends screen to remove or block them; a blocked person is not told.

Is there a chat?

No. Friends can give one reaction, props, on a row. There are no comments or messages, and nothing anyone posts can be seen outside their own friends.

FitMaxx Plus

What is free?

Logging meals, workouts, weigh-ins with photos, doses and fasts; everything read from Apple Health; the insights, consistency, friends and share cards; and every panel you record with its markers and their ranges. None of it is ever put behind a price, and nothing you have logged is touched by your plan.

What does Plus add?

The features that ask an AI a question on your behalf. A free account gets 20 answers a month - a plate read from a photo, a food looked up by name - and they come back at the start of each month. Plus has no limit and adds the lab-report read, which transcribes a PDF into a panel, the weekly coach, three to five suggestions written from your own figures, and the biological-age estimate read from a panel.

What does it cost?

$19.99 a month or $79.99 a year, through the App Store, in one subscription that Family Sharing covers. A new account starts with 14 days of Plus at no charge (30 from a friend's link), which simply ends; nothing is charged unless you subscribe, and the App Store shows the price and asks before it does.

How do I cancel?

In iOS Settings → your name → Subscriptions, or in the App Store app. Plus runs to the end of the period already paid for and the account goes back to Free with everything in it. Refunds are handled by Apple at reportaproblem.apple.com.

I subscribed on another phone

Settings → Plan → Restore purchases, signed into the same Apple ID. A subscription follows the Apple ID and the FitMaxx account it was bought on.

Something is wrong

Say what you tapped, what you expected and what happened instead, and the phone and iOS version if you know them. Screenshots help. Send it to danoph@gmail.com.